Designing the user experience (UX) plays an important role in the growth of a business as the real goal is to ensure that your customers or users feel empowered and are able to perform the desired actions clearly.
Defining the User Experience
“Design is not just about creativity but being pre-emptive in thinking about experience.”
How we work with you
Designing new products and solutions that re-configure the delivery of services needs a strategic approach and that’s where Mobiddiction comes in. Using customer experience as our guide, we focus on design that enhances your customer’s satisfaction – and in turn loyalty – by inspiring confidence in your brand. We are well equipped to map out appealing and accessible interfaces that work across multiple devices, irrespective of the location or type of screen being used.
WE ARE WHAT WE DESIGN.
Inspired by Lean and Agile development theories, we place less emphasis on deliverables and greater focus on the actual experience being designed.
We conduct design thinking workshops that include user journey mapping, user persona definitions, brand and design considerations, business measures and overall customer experience requirements. We want to immerse ourselves in who you are and what you’re trying to achieve so that we can deliver a seamless customer experience.
Our hearts go into our designs. With our goal being to create the ultimate customer experience, every colour and stroke is done with the user in mind. We focus on design that enhances your customer’s satisfaction, increasing usability and performance.
Exploring every inch of the customer journey from wire-framing, rapid prototyping to user interface design, we look to provide your customers with an experience that improves their quality of life.
Whether you have a new idea that pushes boundaries or want to bring a current project to a whole new level, we want to help you! Our inhouse digital team is more than equipped to take on your project and help you get to market faster while supporting your business moving forward.
We believe a project’s journey is never over. Our UX-thinking process is designed to grow and release improvements to designs based on technology advancements, user-feedback, behaviour and analytics.
Our skills include
Project and infrastructure planning, technology stack, third party integration, guidance on web/mobile formats, native or hybrid selection, security review, project take overs and code audits.
Design is an iterative process which is why our methodology is to improve design based on insights with a continuous delivery model.
Gone are the days of flashy designs only used to draw in customers. At Mobiddiction, we believe in meaningful interactions when it comes to helping you achieve your outcomes.
Measure and Improve
We all know that design can be subjective, that’s why we apply our ‘insights lens’ to improve your digital solution designs.
Users are engaging with various screens at all times, that is why just simply having a website does not work anymore. Design must be a universal language that translates across multiple mediums.