Simple User Experience
Empower the customer and
improve the experience
Harvey Norman recognised that customers needed a means to track their purchases and an app made perfect sense for customers and Harvey Norman staff.
As a customer, the moment when you buy something new is special and exciting. You want to know what’s happening and when you’ll have your purchase in your grasp. By empowering the customer with this solution, Harvey Norman staff are spending more time on the shop floor helping customers by stream-lining back of house tasks such as order questions and queries.
“Improve the customer experience by enabling Harvey Norman customers to track the status of their orders”
Location intelligence using beacons
Trigger based notifications
A clean, left to right user journey holds the customer’s hand every step of the way. A series of animated boxes notify customers at each stage of their order’s journey. From pending to packing to collect, the graphic animation assures the viewer their order is being processed – that something is happening.