Empower the customer &
improve the experience
Harvey Norman recognised that customers needed a means to track their purchases and an app made perfect sense for customers and Harvey Norman staff.
As a customer, the time when you buy something new, it’s special and exciting. You want to know what’s happening and when you’ll have that product/s in your grasp. By empowering the customer with this solution, Harvey Norman staff are spending more time on the shop floor helping customers and stream-lining the back of house dealings with order questions and queries.
“Improve the customer experience by enabling Harvey Norman
customers to track the status of their orders via mobile phone.”
Location intelligence using beacons
Trigger based notifications
A clean, left to right user journey holds the customers hand every step of the way. A series of animated boxes are used to notify customers at each stage of their orders journey. From pending to packing to collect, the graphic animation builds to assure the viewer their order is being processed – that something is happening.