Mobiddiction provides enterprise grade operational support for government and large organisations that rely on stable, secure and well governed digital platforms. Our approach is built on the understanding that operational excellence is not a one time achievement. It is an ongoing discipline that requires experience, structure and a deep appreciation of how systems evolve over many years.

Many of the platforms we support today have been running for more than a decade. Throughout that time, security expectations, regulatory obligations, cloud technologies and threat landscapes have changed dramatically. Mobiddiction has continued to maintain, evolve and strengthen these systems while preserving continuity for the agencies and communities they serve.

This long horizon capability allows us to manage operational transitions, uplift compliance controls, modernise cloud infrastructure and introduce new technologies without disruption to service availability.

Our operational model provides structured support across Level 1, Level 2 and Level 3 tiers, backed by engineers, DevOps specialists, cybersecurity analysts, GIS experts and senior technical leads.
Support services are designed around the program’s operating profile rather than a one size fits all model. We structure SLAs to match seasonal or event based requirements, high traffic periods and time critical operational windows.
For major public events and peak seasonal programs, we manage temporary SLAs which provide heightened support readiness with more rapid response protocols, extended monitoring windows and real time communication channels to ensure uninterrupted performance when it matters most. These SLA uplifts are also often applied for major new feature releases, new mobile app releases or iOS/Android OS updates, or foir expected traffic increases during marketing campaigns or media interest.

Operational reliability depends on rigorous engineering and security practice.

Our dedicated DevOps team manages cloud infrastructure, CI/CD pipelines, monitoring, incident response, observability and environment segregation across AWS and GCP.

Alongside them, our cybersecurity team provides ongoing risk management, vulnerability monitoring, secure configuration baselines, penetration testing coordination and threat assessment.

Mobiddiction operates under an ISO27001 certified Information Security Management System. This certification reflects a documented and audited commitment to secure processes, staff training, operational governance and continuous improvement. It ensures our clients benefit from consistent standards across system access, change management, data protection, backup and recovery, and incident handling.

Digital operations must respond to shifting needs. Mobiddiction has a strong track record of managing long term platforms through major technology changes, cloud migrations, regulatory mandates, modernisation programs and internal organisational restructuring.
We maintain detailed operational documentation, SOPs, configuration records, service histories and architecture artefacts. This ensures each system retains continuity as teams, technologies and requirements shift over time.

Our governance model supports regular review cycles, risk assessments, dependency mapping and forward planning, enabling us to anticipate operational challenges rather than react to them.

Mobiddiction’s operations practice is grounded in the belief that enterprise platforms must be dependable, secure and managed with discipline. We provide the technical breadth, senior expertise and structured governance needed to safeguard systems that cannot fail, and we work closely with client teams to ensure operations align with organisational goals.