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Data Deletion Request

Important: If you have an active account, please log in to request deletion directly through your account settings for faster processing.

Request Deletion Through Your Account (Recommended)

If you have an active account with us, the fastest way to request data deletion is through your account settings:

Mapiddiction Users:

  1. Log in to app.mapiddiction.com.au
  2. Navigate to Profile → Privacy
  3. Click “Delete My Account”
  4. Follow the on-screen instructions

PatientVR Users:

  1. Log in to app.patientvr.com
  2. Navigate to Profile → Privacy
  3. Click “Delete My Account”
  4. Follow the on-screen instructions

Can’t Access Your Account?

If you’re unable to log in to your account or don’t remember your login details, you can still request data deletion by contacting us directly.

Email Request Method

Send an email to: contactus@mobiddiction.com.au

Subject line: “Data Deletion Request”

Please include the following information:

  • Your full name
  • Email address associated with your account
  • Which service you used (Mapiddiction, PatientVR, or other Mobiddiction service)
  • Any other identifying information (username, account ID if known)
  • Brief description of why you cannot access your account (optional)

What Happens Next?

  1. Within 5 business days: We’ll confirm receipt of your request and may contact you to verify your identity
  2. Within 30 days: Your data will be permanently deleted from our systems
  3. You’ll receive an email confirmation once the deletion is complete

What Data Will Be Deleted?

  • Your account information (name, email, profile details)
  • Usage history and preferences
  • Device pairings and authentication tokens
  • Workspace memberships and associations
  • Content library and saved settings

Data We May Retain

Some data may be retained for legal or business purposes:

  • Transaction records (required by law for 7 years)
  • Anonymized analytics data (cannot identify you)
  • Data required to resolve disputes or prevent fraud

VR Application Users (Meta Quest)

If you use our VR applications on Meta Quest devices, deleting your data with us will remove:

  • Your Meta User ID and profile information we’ve stored
  • VR headset pairings and authentication
  • Content access and subscription records

Note: To delete data held by Meta about your Meta Quest usage, you must contact Meta directly through your Meta account settings.

Visit: Meta Quest Privacy Settings

Need Help?

If you have questions about data deletion or our privacy practices:

Privacy Officer Contact:
MOBIDDICTION Pty Ltd
Level 14, 167 Eagle Street
Brisbane, QLD 4000
Australia

Last updated: January 2026

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